Shipping policy

HappyKitCo Shopping Policy

Last updated: 25th of July 2025

Thank you for shopping with HappyKitCo! We're so excited to pack a little surprise joy just for you. This Shopping Policy is here to guide you through what to expect when you place an order with us — from checkout to unboxing!

How to Place an Order

Shopping with us is easy and cozy 

  1. Browse your favorite bundle or product on [www.happykitco.shop]

  2. Add to cart and complete checkout using our secure payment system

  3. Once your order is placed, you’ll receive an Order Confirmation Email with all the details

  4. We’ll begin preparing your surprise-filled parcel with care and love

Processing Time

Because our items are curated and some are made-to-order:

  • Please allow 1–3 business days for us to process and pack your order

  • Orders placed during sales or special launches may take slightly longer (we promise it’s worth the wait!)

Shipping & Delivery

We currently ship within Malaysia, and are working hard to open up international delivery soon!
Our trusted courier partners include:

  • J&T Express

  • Pos Laju

  • Ninja Van (based on your delivery location)

Estimated delivery times:

  • West Malaysia: 2–5 business days

  • East Malaysia (Sabah & Sarawak): 3–7 business days

You’ll receive a tracking number via email once your order ships.

About Our Mystery Bundles

Each HappyKitCo bundle is a surprise — and that’s the magic! 

  • Items are thoughtfully curated based on theme, color, and vibe

  • Every set includes different combinations (no two boxes are exactly the same!)

  • We do our best to balance cuteness, function, and delight — but preferences vary, so refunds for personal taste aren’t available

Please review our Return & Refund Policy for full details.

 Out-of-Stock or Backorder Items

In rare cases, if an item goes out of stock while your order is being packed:

  • We may replace it with a similar item of equal or higher value to ensure your box stays full and balanced

  • If a product is on backorder, we’ll notify you and offer an updated delivery timeframe or alternate option

Order Cancellations

Because of the nature of surprise curation, all sales are final once placed.

  • We do not accept cancellations after payment is completed

  • Please review your order carefully before checking out
    (If you made an error, contact us ASAP — we’ll do our best if it hasn’t been packed yet!)

Need Help or Have an Update?

We’re always here to help
If you have a question about your order or need to update your shipping info before dispatch:

Email us: happykitco.shop@gmail.com
Instagram DM: @happykitco.shop

We’ll get back to you within 1–2 business days (excluding weekends & public holidays)

Thank you for supporting our small, joy-filled brand. Every order means the world to us — and we hope your HappyKit brings a smile, some sparkle, and a little mystery magic to your day