Refund policy

HappyKitCo Return & Refund Policy

We want you to feel delighted and surprised every time you unbox your HappyKitCo order. But if something isn't quite right, we're here to help — with kindness, clarity, and care.

Eligibility for Returns & Refunds

Because our products are carefully curated mystery bundles, we only accept returns or refunds for:

  • Damaged, defective, or missing items upon arrival

  • Incorrect items received

To be eligible, you must provide:

  • A full unboxing video starting from the sealed package all the way to opening each item one by one (no cuts or edits, please)

This helps us ensure transparency and investigate any packaging or fulfillment issues.

Timeframe

Please contact us within:

  • 7 days of receiving your package

Unfortunately, we cannot process requests submitted after this window.

Non-Refundable Conditions

We do not accept returns or refunds if:

  • The mystery bundle has been opened without a full unboxing video

  • You change your mind after receiving the correct items

  • You purchase the wrong item or variant by mistake

  • You request a return due to personal preference (e.g., you don’t like a specific item in the bundle)

All mystery-themed sets are final sale due to their surprise nature.

How to Request a Return or Refund

If your order meets the criteria above, here’s what to do:

  1. Email us at happykitco.shop@gmail.com within 7 days of receiving your order

  2. Include:

    • Your order number

    • A brief description of the issue

    • The unboxing video as required

    • Clear photos (if relevant)

We’ll respond within 2–3 business days to guide you through the next steps.

Return Shipping

  • If the issue is confirmed (e.g., item missing/damaged), we will cover the return shipping or offer a store credit/refund — depending on the situation.

  • If a return is requested but not due to a verified fault, the customer bears the shipping cost, and eligibility is subject to approval.

Refunds Timeline

Once your return is approved:

  • Refunds will be issued to your original payment method or via store credit, typically within 5–7 business days

  • If we offer a replacement or exchange, we’ll ship it out as soon as possible — with tracking!

International Orders

For now, we only ship within Malaysia. Once we open international shipping:

  • Returns/refunds will only be accepted for damaged or incorrect orders

  • Customers will need to cover return shipping unless the issue is on our end

Can I Exchange an Item?

Because our bundles are themed and mystery-based, we currently do not offer exchanges. But if something is damaged or missing, we’ll happily replace the affected item(s) after verifying your unboxing video.

Thank You for Understanding

We’re a small business putting lots of love into each HappyKitCo bundle. Your support, kindness, and honesty help us grow a joyful, trustworthy space for stationery lovers and thoughtful gifters.

If you have any questions at all, feel free to message us — we're always happy to help!